NBCR Sp. z o.o. is a company with an established position in the market specializing in the recruitment of specialists in the IT industry (Certificate No. 14492). For over a dozen years, we have been helping our clients in providing highly qualified specialist staff, thanks to which they can work and grow and we accompany them as a reliable partner.
BI Applications Support (Technical Lead)
Miejsce pracy: Wrocław
Nr ref. NBCR/KG/12/2018/I/STL
Responsibilities:
Provide ticket queue management oversight of applications and maintenance for large scale, multi-channel, Technical Application Support Pool. The Technical Lead will interface with multiple stakeholders, including the client-side systems project manager and subcontractors
Build formal and informal client relationships, analyze feedback, provide inputs to continuous improvement plans and track the actionizing, regular review of engagement feedback and take corrective actions in order to achieve High Customer Satisfaction
Provide support to users in line with agreed SLA”s and according to best practices on incident and problem management
Take ownership for the Service Transition of releases into production.
Manage continuous process improvement
Interact regularly with client management to set and manage expectations aligned to group capabilities and work to deepen existing relationships
Develop and communicate strategic and operational goals and plan for the team
Own resourcing strategy for the team and help in resource allocation across the project. Invest time and effort to develop talent
Anticipate business demands and undertake initiatives to develop site capabilities aligned to the business requirements
Collaborate with business teams to understand the challenges and innovatively come up with solutions to meet their requirements
Maintain, modify, optimize and extend existing reporting solutions as a part of support and performance optimization projects
Requirements:
Experience in maintenance and support of BI Applications
Minimum 8 years” experience in AMS (Application Maintenance Support) or development projects involving either of the following: SAP BW, BO,HADOOP, HANA, SAS
Experience in managing a team
Good English and German language
Nice to have:
ITIL implementation experience and Foundation certification will get preference
We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation and project management skills. At the company you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
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